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Consulting
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Reach for Excellence |
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“Integrated
Retail Management Consulting–
Aspire Services”
(IRMC–A) and “Ibtikar
Management Services”
(IMS) present “Reach
for Excellence”,
a unique management
service empowering the
retailers and service
industry of Dubai to
seek certification and
membership with the
prestigious “Dubai
Service Excellence Scheme”
(DSES).
The
Dubai Service Excellence
Scheme is offered
by the Dubai Economic
Department for the
retail and service sectors.
The
objective of the scheme
is to develop the service
attitude and skills
among the retail sector
in order to ensure extensive
customer satisfaction
and Facilitate the promotion
of uniform criteria
by assisting the participating
outlets, to understand
and apply the norms
of customer satisfaction.
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The
overall benefits
that accrue to a retailer
upon achieving DSES
membership are:
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Prestigious
attached with
membership to
the scheme |
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The
successful member
outlets are entitled
to display the
DSES certificate
at their stores
to assure customers
of their business
friendly policies |
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Customer
loyalty enhancements |
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Continuous
business improvement
through business
process improvements |
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Benchmarking
processes and
performance against
the best retailers |
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The
team behind the “Reach
for Excellence”
initiative
Integrated
Retail Management Consulting–
Aspire Services (IRMC-A)
IRMC-A provides expertise
and support to its clients
towards their goal of
becoming retail leaders.
Towards this, IRMC-A
endeavors to crash lead
times and save
on costs and effort
for its clients, by
providing services in
management strategy,
operations, training
and automation.
IRMC-A brings to the
table a cumulative experience
of over 100 years in
the Retail industry
with experience across
varied segments such
as Apparel, Accessories,
Jewellery, Grocery,
Pharmaceuticals, Personal
Care Products, Music,
Office Stationary, and
Electronics etc. IRMC-
Aspire Services in the
Middle East market s
a division of the N.R.
Doshi & Co.
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Ibtikar
Management
Services
(IMS)
IMS offers
management-consulting
services
in the areas
of performance
management,
process
improvements
and quality
initiatives.
IMS is a
leader in
Quality
management
in Dubai
and has
been offering
its consulting
services
to the largest
of enterprises
in the region
since 1998.
IMS offers
performance
management
consulting
services
through
an accomplished
team of
quality
and process
consultants.
IMS today
has the
proud distinction
having the
largest
concentration
of Lead
Assessors
for Dubai
Quality
Awards
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Partial
list of Consultants
behind “Reach
for Excellence”
initiative:
David
Jalili
A Chartered Engineer
and MBA (UK), Management
Partner of Ibtikar Management
Services (IMS). His
specific focus area
is consulting for Performance
Management. David has
extensive management
and consultancy experience
including 10 years with
Esso Petroleum Company
(Exxon) in UK, 6 years
with KPMG Peat Marwick
as Senior Consultant
in London and Consultancy
Manager in the UAE,
5 years as GM in advisory
and project implementation
with the Government
of Dubai and 2 years
as GM of Gulf Investment
Services.
Najwa
Abdul Kader
Najwa an Associate Consultant
with Ibtikar Management
Services (IMS) has extensive
experience primarily
in the UAE banking industry,
where she has assumed
various roles and responsibilities
over a period of 17
years in three major
banks in Dubai. Najwa
is a Lead Assessor for
the Dubai Quality Award,
where she has participated
in the last three cycles
of the award. She is
also an Assessor for
the DSES – Dubai
Service Excellence Scheme.
Jude
Chagas Pereira
Jude is a chartered
accountant, with experience
in various aspects of
business and financial
consulting. Jude has
over the years been
the Chief Financial
Officer of Insyst Technologies
(now acquired by ICICI
Infotech) and Director
of Xmediaries. Jude
provides process consulting
and is also a Lead Auditor
for ISO 9001 –
2000.
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Bikash
Kumar
A Master
of Business
Administration
from the
Faculty
of Management
Studies,
University
of Delhi,
has been
consulting
with IRMC
in 1997.
He has
worked
with Madura
Garments
at Bangalore,
India
for 4
years
in retail
management
and then
brand
management
for leading
apparel
and lifestyle
brands.
Bikash’s
consulting
experience
spans
varied
vertical
segments
such as
apparel,
grocery,
accessories
and telecom
products.
He has
been instrumental
in devising
retail
processes
and strategy
for several
large
retail
chains.
Sanjay
Mehta
Sanjay
is a qualified
Chartered
accountant
and is
currently
a partner
with N.R.
Doshi
&
Co, which
is a member
firm with
DFK International.
Sanjay
has over
14 years
of experience
in the
industry.
Sanjay
has been
involved
in Statutory
Audit
for medium
to large
companies,
in Internal
Audits
and Development
of accounting
procedure,
manuals
and reporting
systems
in UAE.
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Contact
Information
Aanandh
S. Chakravarthi
General
Manager
IRMC
- Aspire
Services
404A/B Deira
Tower
PO Box 4750,
Dubai, UAE
Phone: 9714
2280066
Fax: 9714
2277048
Mobile:
97150 7956539
Email:aanandh@integratedretail.com
Jude
Chagas-Pereira
Director
Ibtikar
Management
Services
Office 1004,
Mazaya Centre
PO Box 53768,
Dubai, UAE
Phone: 9714
3438380
Fax: 9714
3438387
Mobile:
97150 4508287
Email: jude@imsgulf.com
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